Shipping policy

Shipping Policy

Thank you for choosing SAMA Caribbean. This policy applies to orders placed through samacaribbean.com.

Shipping Destinations

We currently ship within the United States to destinations supported at checkout. Available shipping options and charges are displayed before payment. International shipping is not currently offered through our store.

Order Processing

Order preparation and carrier delivery are separate stages. Any processing timeframe displayed on the product page or at checkout applies to your order.

If no shipment timeframe is stated when you order, we will ship within 30 days of receiving your completed order. This is a shipment deadline, not an estimated delivery time.

If we cannot ship within the applicable timeframe, we will notify you, provide an updated estimate, and offer the choice to agree to the delay or cancel for a prompt refund of the unshipped merchandise and associated charges as applicable.

Shipping Charges

Available shipping methods and costs are shown at checkout before you complete your purchase. Any free-shipping promotion is subject to the conditions displayed with that offer.

Tracking Your Order

When your order ships, we will send shipment details to the email address provided at checkout. Tracking information will be included when available.

A shipping label may be created before the carrier receives your parcel. Tracking updates may take time to appear after carrier acceptance.

Delivery Estimates

Carrier transit estimates begin after the carrier accepts your parcel. Delivery times depend on the service selected and destination. Estimates are not guaranteed unless expressly identified as guaranteed.

Weather, holidays, and carrier disruptions may affect delivery. Please contact us if your shipment is delayed so we can help investigate.

Shipping Addresses and Changes

Review your address carefully, including any apartment or unit number, before placing your order.

For address corrections or cancellation requests, email sayuryfeliz@samacaribbean.com promptly. Changes cannot be guaranteed after fulfillment begins.

If a parcel is returned because of an incorrect or incomplete address, contact us to arrange a resolution. Any additional reshipping charge will be explained before you agree to it.

Missing, Damaged, or Incorrect Orders

If your parcel is missing, damaged, incomplete, or contains an incorrect item, contact us with your order number and a description of the issue. Where reasonably available, include photographs of the item and packaging.

Keep damaged packaging while we review the issue. We will investigate with the carrier where appropriate and work with you toward an appropriate resolution. A delivery scan does not prevent you from reporting a missing parcel.

Warm-Weather Care

Body butters and balms may soften or change texture in warm conditions. Retrieve your parcel promptly and store products according to their labels, away from excessive heat and direct sunlight.

A texture change alone does not establish that a product is safe or unaffected. Do not use products with leaking containers, compromised seals, unusual odors, or other concerning changes. Contact us about any quality or transit-damage concern.

Returns and Refunds

For return eligibility, the 7-business-day return request period, and refund instructions, please read our Returns & Refunds Policy. Your applicable consumer rights remain unaffected.

Contact Us

Sama Caribbean LLC
Email: sayuryfeliz@samacaribbean.com